Duve

Duve is a guest experience and operations platform for short-term rental hosts and boutique hotels, focused specifically on automating and improving the guest journey from booking confirmation through checkout, including online check-in, upselling additional services, and collecting guest reviews, rather than centering primarily on backend property and booking management alone. Its automated guest communication sends a personalized, branded journey of messages at the right moments, such as pre-arrival check-in instructions or local recommendations during a stay, without a host manually sending each message individually, which becomes essential once a host or hospitality business is managing communication across many simultaneous guest stays. Duve's online check-in tools let guests complete identity verification and check-in steps digitally before arrival, reducing front-desk friction for hospitality businesses and giving individual hosts a smoother, more professional-feeling arrival experience without needing to personally meet every guest at the door. Its upsell features let hosts offer add-ons like early check-in, airport transfers, or local experiences directly within the guest communication flow, creating an additional revenue stream from services a guest might not have thought to ask about otherwise. Review management tools help hosts request and manage guest reviews systematically across platforms rather than relying on guests to leave a review unprompted. Duve is aimed at hospitality businesses and hosts who want to professionalize and monetize the guest experience beyond just managing the underlying booking and property logistics.